Rabobank is doing all it can to ensure that banking remains as safe as possible, but we need your help to achieve this. Read here what you can do to keep business banking secure.
Criminals 'phish' for your personal information. For instance, you may receive an e-mail from someone pretending to be a Rabobank employee and seeking to induce you to disclose your personal details. Then you will be called by 'the bank': a smooth-talking fraudster will try to obtain your security codes from you. The person making the telephone call will often know a great deal about you.
All means of access, including Rabo OnlineKeys, will be personalised. From now on, therefore, each Rabo OnlineKey will be registered under the name of the person who uses it. This can be one of your employees or a third party that you provide with access to your Rabo Internet Banking.
Rabobank wants to personally communicate with everyone who has contact with the bank. Besides, for safety reasons it is necessary to know which card belongs to whom.
Whenever a person who isn’t yet registered starts using a Rabo OnlineKey we have to identify that person and verify his or her personal details. This is stipulated in the Money Laundering and Terrorist Financing (Prevention) Act (Wet ter voorkoming van witwassen en financieren van terrorisme - WWFT*). We require the following information in order to do so:
Storage and use of data
Rabobank saves these data and uses them only for the purposes for which you provided them. If your employees also bank with Rabobank in a private capacity, you may assume that we will not link the private data and the data of the Rabo OnlineKey.
* See WWFT, section 3 (2 e to g)
All codes that you receive from us, or create yourself (for instance, with the Rabo Scanner), are as important as your PIN number.
A lot of malware gains access via links in strange e-mails, or when infected sites are visited. Alertness, attentiveness and diligence are necessary when using IT equipment.
Protect your software
Lock equipment that you use for banking
If you give your employees access to banking matters, it is important to make clear choices in that regard. Rabobank offers extensive possibilities for limiting authorisations and adapting them to the roles within your organisation. It is often advisable to set up double authorisations, for instance by requiring a 2nd signature. You can also link limits to users.
Contact Rabobank immediately in the following cases:
Users of Rabo Internet Banking (Professional) can contact Rabobank.
If you use Rabo Corporate Connect, Rabo TransAct, Rabo Cash Management, Rabo Trade Access and/or TransAct Currency, contact Rabo Corporate Support:
We can put a block in place to prevent further damage. Follow the instructions. We will never ask you for your security codes as part of this process.
Are you an expert in the field of internet security and have you detected a potential weakness in Rabobank’s systems? If so, please report this to us.