Secure business banking

Rabobank is doing all it can to ensure that banking remains as safe as possible, but we need your help to achieve this. Read here what you can do to keep business banking secure.

Phishing

Criminals 'phish' for your personal information. For instance, you may receive an e-mail from someone pretending to be a Rabobank employee and seeking to induce you to disclose your personal details. Then you will be called by 'the bank': a smooth-talking fraudster will try to obtain your security codes from you. The person making the telephone call will often know a great deal about you.

If you receive a fake e-mail (Dutch)

Examples of fake e-mails (Dutch)

Rabo OnlineKey will be personalised

All means of access, including Rabo OnlineKeys, will be personalised. From now on, therefore, each Rabo OnlineKey will be registered under the name of the person who uses it. This can be one of your employees or a third party that you provide with access to your Rabo Internet Banking.

Rabobank wants to personally communicate with everyone who has contact with the bank. Besides, for safety reasons it is necessary to know which card belongs to whom.

Whenever a person who isn’t yet registered starts using a Rabo OnlineKey we have to identify that person and verify his or her personal details. This is stipulated in the Money Laundering and Terrorist Financing (Prevention) Act (Wet ter voorkoming van witwassen en financieren van terrorisme - WWFT*). We require the following information in order to do so:

  • Full name
  • Name of company
  • Number of valid ID
  • Place of issue
  • Country in which issued
  • Date of issue
  • Date of birth
  • Contact details

Storage and use of data

Rabobank saves these data and uses them only for the purposes for which you provided them. If your employees also bank with Rabobank in a private capacity, you may assume that we will not link the private data and the data of the Rabo OnlineKey.

* See WWFT, section 3 (2 e to g)

Treat your security codes confidentially

All codes that you receive from us, or create yourself (for instance, with the Rabo Scanner), are as important as your PIN number.

  • Do not disclose these codes to others.
  • Do not write down or save the codes.
  • If you choose a code yourself, make sure that it cannot be easily guessed. For instance, do not choose a year of birth, name of a member of your family or postcode.
  • Make sure no one is watching when you key in security codes.
  • Never disclose a security code by telephone, e-mail or in any other way than that prescribed by the bank.

More about security codes in banking (Dutch)

Never let anyone else use your card(s)

  • Make sure that others do not get hold of your card(s)
  • Check regularly whether you still have your card(s). The same applies to your employees.
  • Ensure that your employees do not swap cards between them.
  • Make sure that employees hand in their card when their employment ends.
  • Business bank cards are set to 'active' for use outside Europe by default. If you do not travel outside Europe, 'deactivate' your card to reduce the risk of fraudulent use.

Bank card lost or stolen (Dutch)

Suspected fraudulent use of bank card (Dutch)

Protect your equipment

A lot of malware gains access via links in strange e-mails, or when infected sites are visited. Alertness, attentiveness and diligence are necessary when using IT equipment.

Protect your software

  • Install suitable antivirus, anti-malware and anti-spam software on your equipment and protect your network with a firewall.
  • Make sure that installed software has the latest (security) updates.
  • Remove software that you no longer use.
  • Do not install illegal or dubious software.

Lock equipment that you use for banking

  • Make sure suitable automatic locking is used that can only be unlocked by authorised employees.
  • Protect telephones, tablets and computers that you use for banking by means of an access code.
  • Make transparent arrangements regarding the rights your employees and administrators have within your network.
  • Make sure that computers cannot be taken over 'from outside'.

Regularly check your accounts and payment orders

  • Always check your digital and hard-copy account information as soon as possible.
  • Check all transactions that you submit or authorise. Also, use the verification options for batch orders, such as check sums and hash values.

Use double authorisations

If you give your employees access to banking matters, it is important to make clear choices in that regard. Rabobank offers extensive possibilities for limiting authorisations and adapting them to the roles within your organisation. It is often advisable to set up double authorisations, for instance by requiring a 2nd signature. You can also link limits to users.

Reporting incidents

Contact Rabobank immediately in the following cases:

  • Contact Rabobank immediately in the following cases:
  • You know or suspect that someone else knows or has used a security code
  • You see that transactions have taken place in your account that you have not authorised
  • Your log-in screen looks different

Users of Rabo Internet Banking (Professional) can telephone the Helpdesk for Rabo Internet and Mobile Banking on 0900-9270 (only accessible from inside the Netherlands) .

If you use Rabo Corporate Connect, Rabo TransAct, Rabo Cash Management, Rabo Trade Access and/or TransAct Currency, contact Rabo Corporate Support:

Mail: corporatesupport@rabobank.com.

Telephone: (+31 (0)30 71 21 777)

We can put a block in place to prevent further damage. Follow the instructions. We will never ask you for your security codes as part of this process.

Report vulnerabilities

Are you an expert in the field of internet security and have you detected a potential weakness in Rabobank’s systems? If so, please report this to us.

More on reporting vulnerabilities (Dutch)

More on secure banking (Dutch)