On this page you will find all questions and answers regarding Carbon Insights.
Frequently asked questions about Carbon Insights
Carbon Insights is a Rabobank pilot app which you can find in the Rabo App. It gives you insight into your CO₂ impact based on your payments and your behaviour. This insight can help you to make greener decisions in the future and reduce your climate impact. The app also contains tips and tricks to help you go green. Reduce your impact on earth together with us.
No, Carbon Insights is entirely voluntary and not obligatory. Only when you sign up for the feature, you will see the CO₂ emissions of your expenses. You can unsubscribe at any time.
More and more CO₂ is released into the air causing climate change. Carbon Insights provides you with insights into your CO₂ impact and helps you make sustainable choices. Let's reduce CO₂ together and combat climate change. Climate change is one of the transitions where Rabobank wants to make a positive change.
Carbon Insights - with your permission - looks at payment transactions from your Rabobank personal bank account(s). The average CO₂ impact per transaction differs greatly so every payment is categorized to calculate your CO₂-emissions for that category. The CO₂ impact of your payments is then determined by an automated model. Do you have suggestions to improve our calculation model? Then send your feedback to email@example.com. That way we can continue to improve.
Carbon Insights provides insight into your CO₂ impact based on spending categories, for example: groceries, transport, clothing, holidays and other. The 'other' category is for payments our system can't categorise yet, for these payments the CO₂ impact is calculated based on an average.
The 'other' category is for payments our system can't categorise yet. Payments within the 'other' category cannot be linked to categories such as groceries, transport, clothing and holidays. Think of a payment request for example. For these payments the CO₂ impact is calculated based on an average. In the future we hope to match these payments to the correct spending category.
Your payments are placed into different spending categories and the CO₂ impact is then based on that category. Example categories are: groceries, transport or vacation, and other. We calculate the average per spending category. You can fill in the voluntary profile questions to make sure the calculation is more precise related to your preferences. The calculation are performed by an automated model, based on data from a global climate impact database. Please consult the OSR-website for more information.
That's right! The model is based on an estimate. In terms of CO₂-emissions, it does not only matter whére you buy but also whát you buy. Our model cannot see this, as we only look at the payment and not at your receipt. The profile questions help us in making our calculations more specific for you. The profile questions are voluntary and are only used for Carbon Insights.
We calculate your average CO₂ impact per month based on your payments of the past 12 months.
At this moment in time, Carbon Insights can calculate the average CO₂ impact for a one person household. We would like to show you the comparison with a household of more than one person soon. When this is possible, we will show this at Carbon Insights in the Rabobank app.
- 1 kg of CO₂ is equivalent to washing your clothes twice.
- 10 kg of CO₂ is equivalent to 10 minutes of showering
- 50 kg of CO₂ is equivalent to 4 kilograms of beef
- 100 kg of CO₂ is equivalent to driving from Amsterdam to Paris
- 1.000 kg of CO₂ is equivalent to flying from Amsterdam to New York
To use Carbon Insights you need the following:
- A private bank account at Rabobank
- Rabo Online Banking app
Unfortunately, it isn't possible yet to use Carbon Insights without a Rabobank bank account. If you want to open a Rabobank bank account, please visit our website. Carbon Insights is a pilot for a limited number of Rabobank customers. In the future, we ambition that everyone can use Carbon Insights.
Carbon Insights calculates – with your given permission – your CO₂ impact for your private accounts in the Rabo App. These are accounts for which you are the account holder or co- account holder. Savings- and business accounts are not included. For the calculations we look at the past 12 months of transactions.
Do you have multiple bank accounts in the Rabo App? Then all payment accounts are included in the calculation. Savings and business accounts are not included.
Carbon Insights is currently only available to a selected group of Rabobank customers. Anyone interested in participating can register for the waiting list via the Rabo Store.
The Rabo Store can be found in the menu at the bottom of the Rabo App. In the Rabo Store you will find a button about Carbon Insights that says “Hoe duurzaam zijn jouw aankopen?” or ""How sustainable are your purchases?"". Click on this to sign up. You will receive an email as soon as Carbon Insights is available to you.
We aim to make Carbon Insights quickly accessible to all personal Rabobank customers so that your friends and family can participate as well.
No, test users can use Carbon Insights in the Rabo App without any additional costs.
We are confident that Carbon Insights will continue to provide insight into your personal CO₂ impact. We will let you know about our developments via e-mail or in the Rabo App.
You want to unsubscribe from Carbon Insights? Go to 'Profile' in the Carbon Insights feature within the Rabo App. You can unsubscribe at the bottom of the 'Profile' page by clicking on 'My Account'.
You can withdraw your permission by deregistering. Go to 'Profile' in the Carbon Insights feature within the Rabo App. You can unsubscribe at the bottom of the 'Profile' page by clicking on 'My Account'.
The profile questions add accuracy to the calculation of your CO₂ impact. For example, if you use solar energy, your CO₂ impact differs from someone using regular energy. The profile questions are voluntary and are only used for Carbon Insights. Want to use Carbon Insights without filling in your profile questions? That's possible. Only, the calculations will be less accurate as the calculation will use averages to calculate your CO₂ impact.
Rabobank handles personal data with care and guarantees your privacy. We only ask for the minimal information needed to calculate your CO₂ impact. All transaction data is processed in a secure environment to calculate the CO₂ impact per category. Your data does not leave Rabobank at any time.
Within Rabobank, only authorized employees with a valid reason have access to your personal data. Your data does not leave Rabobank at any time. For Carbon Insights, Rabobank needs your transaction data to calculate your CO₂ impact. This information is not used for other purposes. Want more information? Please consult our privacy statement.
Rabobank is carbon neutral since 2007. We are committed to helping our customers reduce become carbon emissions neutral before 2050. We are a member of the Net Zero Banking Alliance. Within this alliance, Rabobank strengthens its ambitions to implement the Paris Climate Agreement. For more information, see our Impact Report and the Net Zero Banking Alliance website.
As a cooperative Rabobank, we feel involved in what is going on and what is going on in society. Together with our members, customers and partners we therefore work on initiatives and solutions that strengthen our shared living environment. This way we try to positively impact three transitions: Food, Climate and Energy and an Inclusive Society. Want more information? Please consult our Impact Report.
Want to help us improve Carbon Insights? Great! You can do this in various ways:
- give feedback in our surveys
- email your suggestions to firstname.lastname@example.org
- and of course, reduce your CO₂ impact as much as possible so that we fight climate change together!
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