Help improve our services

Our Rabo Managed Investing customers told us they couldn’t find their Rabo Investment Account in online banking. That’s why we made it easier for you to locate your Rabo Investment Account. Previously it was only visible in the Rabo Managed Investing portfolio overview, but now the account also appears on the home screen of your portfolio.

Is your debit card blocked because, for example, you entered the wrong PIN three times? You can now unblock it yourself in the Rabo App. This means you can unblock your card at any time, wherever you are.

We have made it easier to submit a complaint because the relevant page on our website has been updated. You can submit a complaint online, which is then forwarded to the right employee immediately. Our employees have been given more flexibility to work with you to find a suitable solution. We analyze every complaint in order to learn from it and improve our services. This page also tells you what improvements we have made following feedback from our customers.

Customers indicated that our information on Rabobank.nl about the fees charged for pension advice was unclear.

Our solution

The fees for a consultation on pensions are now clearly explained on the website. We also added information about fees charged for advice during the term.

Customers who were victims of card and/or PIN fraud often had to wait a very long time before receiving payment of the amount claimed.

Our solution

If it turns out that the card and/or PIN has been stolen by criminals, the amount claimed will be paid within five working days. The relevant amount will not be compensated if the PIN has been shared with someone in confidence.

We are constantly improving the Rabo App. We naturally do our best to ensure it works optimally, but there’s always room for improvement. That’s why we'd love to hear what you think about the app.

Feedback on the Rabo App

We would like to receive feedback from as many users as possible. This is why we made the opportunity to give feedback easy to find in both the iOS and Android version of the app.

Are you enthusiastic about the app? If so, we’d be thrilled if you shared your opinion with the rest of the world. That’s why we ask you to also rate the app in the App Store*.

*To request the rating, we use Apple’s standard service that allows you to easily give a star rating without leaving the app. Apple uses this service to determine whether the review window is displayed, which can be up to three times a year. If the user has already left a review, the review window cannot be displayed again. The user can decide whether review windows may be shown by apps in the iPhone settings (as of iOS 11). Read more about this service on the Apple website for developers.