Bank helpdesk fraud
Does someone call claiming to be from Rabobank and say your money isn’t safe? Do they offer to help protect it or ask to access your computer remotely? Hang up immediately! This is bank helpdesk fraud.
Criminals pretend to work at Rabobank
Criminals use Rabobank’s telephone number and the names of our employees to steal your money. Do not fall for it! Rabobank will also never visit your home to collect your debit card without a request from you.
We will never ask you to:
Call your bank to unblock a payment account?
Picture this:
An employee of a bank, the police, or another (financial) organization calls you. This person says that your money in your bank account is at risk and you need to protect your money.
Fraudsters know that the bank will block your payment account in the event of a suspicious transfer. As a ‘fake’ employee, they convince you to call the bank to say that the transfer is reliable and that you want the bank to stop blocking your account. This allows the fraudster to continue scamming you, and you have lost your money.
Do not fall for this!
If someone calls to say that your money is not secure and that you need to take action, hang up and call us before you do anything!
How can you recognize bank helpdesk fraud?
In the video, we explain how to recognize bank helpdesk fraud. Our tips will help you identify and prevent this type of fraud. Watch the video here or with subtitles on YouTube.
Check and report fraud
Are you the victim of bank helpdesk fraud? Please report this.