Euro Direct Debit

* For comparison: a regular credit transfer costs € 0,15.

You have a gym and 120 clients with a monthly subscription. You have received mandates from all 120 clients to collect payments.

If your organization processes more than 1,000 direct debits annually and frequently onboards new debtors, Direct Debit E-mandates offers a fully digital solution for managing the entire direct debit process, including mandate collection.

1. Choose the account(s) where you want to receive money
2. Answer questions about your current client base
3. Share your transaction data via CreditEstimate
4. We review your application and contact you

1. After signing the direct debit contract, you receive a Creditor ID from us by means of a certificate.
2. Give your clients a unique mandate reference and inform your clients about this via the mandate.
3. Collect signed SEPA mandates from your clients and include the Creditor ID on each mandate.
4. Inform your clients with a pre-notification about the date and amount of the direct debit.
5. Submit the direct debit order (at latest 1 working day in advance). You can test your first file to check if all your file changes are correct.
6. Settlement of the total batch amount takes place on the direct debit date. Any rejected transactions will be reversed individually from your account — within 8 weeks for Euro Direct Debit, and within 2 working days for Business Euro Direct Debit.

Check this page for answers to frequently asked questions and a manual. We have also collected the error codes for you.

Yes! You can use the application in Rabo Business Banking.

This depends on the situation:

When testing files, you check if all your file changes are correct. This prevents you from finding out at an inconvenient moment that payment and direct debit orders cannot be processed.

Yes, that’s possible. Is a country within the SEPA area but outside the EEA? Then specific requirements may apply for direct debit orders. Some examples of countries this concerns are Andorra, Guernsey, Isle of Man, Monaco, San Marino, Vatican City, United Kingdom and Switzerland. The number of SEPA countries is increasing, so regularly check if there are more countries that fall within the SEPA area but outside the EEA. Check the specific instructions in the format descriptions or contact Rabobank.

When processing direct debits, some direct debit orders may not be processed. On your account you see the amount of the complete credit of the batch. The direct debits that were not successful, you see as separate debits on your account statement.

Determine based on the error code you receive whether you can resubmit the direct debit. Look here for error codes.

Your company's direct debit contract states the agreed amounts for direct debits. Do you still want to collect different amounts? For example, because the number of clients you receive money from has grown. Then you can have us modify the direct debit contract. Contact us for this.

The account holder, or if there are multiple, and all legal representatives. For an association, for example, the treasurer, secretary and chairman must sign. These must be known to the bank.

One working day after the contract is fully signed by all signers. Are you the only signer? Then you can work with the new limits the first (working) day after your application.