Your rights
You have rights when it comes to your personal data. For example, you have the right to ask businesses what data they have on you and ask them to change or delete that data.
GDPR and personal data
The GDPR (General Data Protection Regulation) is a European law that contains rules on how businesses and organizations must handle personal data. Personal data is any data that can be traced to an individual, such as your name, address or date of birth, as well as information about your health or your citizen service number (BSN).
Businesses, associations and the government must handle this physically stored or digital data with care. They need to make it clear what data they have and what they do with it. They must also keep your data safe so that your privacy remains protected.
Overview of your rights
You can ask us if we process your personal data. If that is the case, you can view that data. Did you know that you can view and modify some data yourself in Rabo Internet Banking or the Rabo App?
To do this:
- Log in and click on ‘Settings’
- Select ‘Personal details’
- Go to 'Contact details' to view and edit your data
If you are unable to find the data, please submit a request to us.
You can change most of the data yourself. This includes data such as your address and telephone number. In some cases we have to do this for you, for example if your date of birth is recorded incorrectly in our system.
If you are unable to change your own data, please submit a request to us.
You may ask us to share certain data with you. You can use the data yourself or take it to another organization. We do not send your data directly to other organizations.
You can download most of the data yourself in Rabo Internet Banking or the Rabo App. Examples include:
The right to data portability only applies to data that you have given to us and that we process on the basis of your consent or your agreement. It does not apply to data that we receive from other parties, such as the Chamber of Commerce, or to data generated by us, such as your credit status or reports of conversations with you.
If you are unable to find the data, please submit a request to us.
You can ask us to delete your data, for example if you object to how we use your data. In that case, your interest outweigh our interest in using your data.
Please note: we are not allowed to delete certain data. For example, we are not allowed to delete data that we are legally required to keep for the Dutch Tax and Customs Administration. We also have a retention policy in place. In most cases, we keep data for seven years, even if you are no longer a customer of ours.
If you want us to delete data relating to you, please submit a request to us.
You can ask us to stop using your data for marketing purposes. If you do that, you will no longer receive personal offers, for example by phone or email, from us.
You can set this up yourself in Rabo Internet Banking or the Rabo App, or by using the unsubscribe link at the bottom of one of our newsletters.
How to change your preferences:
- Log in and click on ‘Settings’
- Select ‘Access, security and privacy’
- Go to ‘Predictions and offers’
- Select ‘Personal offers’
- Turn off the slider (the color will change from green to gray), or indicate how you still want to receive personal offers
If you do not use Rabo Internet Banking, please contact us.
You may object if we use your data on the basis of a “legitimate interest”. A legitimate interest means that we are allowed to process data if we have a good reason for doing so that is not against the law and does not cause you too much harm. Examples include:
· Recordings of phone calls
· Profiling without consent (if we use your data to create a profile of you, for example for marketing purposes).
We will review your request and make a new assessment. If your interest outweighs ours, we will stop processing your data.
If you want to object, please submit a request to us.
You may ask us to stop processing certain data temporarily. Examples include:
During this period, we will not process the data unless you give consent for this or we are required to do this by law.
If you want us to stop processing certain data temporarily, please submit a request to us.
How to submit a request
First check whether you can view or update your data yourself in Rabo Online Banking or the Rabo App.
If that is not possible, you can submit a request. You can do this in three ways:
1. Online via Rabo Online Banking or the Rabo App
Use this form ‘Request GDPR rights’. If you are logged in, we will pre-fill some of your details for you.
2. Online through our website
Are you no longer a customer, or do you not have access to Rabo Online Banking? In that case, use the form ‘Request GDPR rights’ on our website.
3. By post:
Send your request to your local Rabobank branch. You can find the address on our contact page. Please include the following in your letter:
Access to other types of data
Do you want access to data that contains more than just your own personal information?
In that case, you may file an access request under Article 194 of the Dutch Code of Civil Procedure.
This is only possible in exceptional situations — for example, if you cannot determine your legal position without this information.
Not every legal dispute automatically gives the right to access these documents.