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Help with payments and withdrawals

Do you want to stop a direct debit or find out when your payment will be processed? This page provides answers to frequently asked questions about paying bills and withdrawing money.

All you need to know about payments and withdrawals

Ways to pay

Create a payment request
Contactless payments using Google Pay
Regularly recurring payments

Periodic transfers and direct debits

Insufficient balance for direct debit

Payment account

Open a payment account
Add or remove an account holder
Close a payment account

Processing times

Payment processing times
Processing times on weekends and public holidays
Payment order status

Problems with payments

Getting your money back after an incorrect payment

International transfers International payment details – BIC (SWIFT address) and IBAN

International payment details – BIC (SWIFT address) and IBAN
International transfers

Paying outside the Netherlands

Paying outside the Netherlands
Emergency cash outside the Netherlands
Order and exchange foreign currency
Exchange rates and payments in foreign currency

Cash

Damaged and counterfeit money
Withdraw cash
Money left behind in ATM
Deposited money possibly counterfeit
Safe use of cash

Help with banking

Overdraft

Change a Rabo Short-Term Overdraft

Urgent payments

Useful to know

View current interest rates for your payment account
Paying the Dutch Tax and Customs Administration
Virtual currency

Still have a question?

Need help?

Online customer service
Find your answer yourself online
Call one of our employees
Take waiting time into account
Find a Rabobank office
Locations and opening hours