International payment stopped
Your international payment has been stopped and is on hold. It is possible that the recipient's bank needs more information from you. We will contact you as soon as possible.
Your World Payment has been stopped
Sometimes a foreign bank has additional questions or requires more information on your payment. The foreign bank lets us know this.
If this happens, we contact you as soon as possible. We will ask you for the correct payment details or ask you questions about the payment on behalf of the foreign bank. In some cases, the foreign bank refunds you immediately and you can resubmit the payment yourself. This depends on the country in question and the bank involved.
Processing times for transfers to other countries
When you make an international payment, you will probably want to inform the recipient about it. Information on the time taken for international payments is available for every country.