Exchange rate for payments and cash withdrawals in foreign currency
When you make payments, cash withdrawals, or transfers in another currency, we use an exchange rate. In some cases, you pay extra fees.
Exchange rate and fees for foreign currency
If you transfer money in a currency other than the currency of your account, or you receive money in another currency, the transfer is a World Payment. We use an exchange rate to convert the amount you are transferring. This exchange rate includes a surcharge (a fee you pay for exchanging money), which we also refer to as currency exchange fees. To see exactly what you have paid, check your transaction details or your statement.
We apply three different surcharges. The amount you pay depends on the currency involved. The surcharge is lower for commonly used currencies.
| Currency | Exchange rate surcharge |
| AUD, CAD, CHF, CZK, DKK, GBP, HKD, HUF, ILS, JPY, NOK, NZD, PLN, RON, SEK, SGD, TRY, USD, ZAR | 0.86% |
| AED, MXN, CNY, MAD, SAR, BHD, KWD, TND, XCG | 1.10% |
| THB, INR, IDR, KES | 2.25% |
Insight into your costs
If you make payments or withdraw cash in a European currency other than the euro, you will receive monthly emails that show how much you paid compared to the European Central Bank’s average exchange rate. This information helps you understand your costs. To stop receiving these monthly emails, simply unsubscribe.