Block, reverse, or stop a direct debit

Want to stop a direct debit? You can block it before it’s processed, reverse it afterward, or cancel the mandate.

Block or reverse a direct debit

With a direct debit, you authorize a company to withdraw money from your account. Don’t agree with the withdrawal? Here’s what you can do.

Block a scheduled payment in advance. You can do this through the business day before the withdrawal. If the payment is labeled “Forecast,” you cannot block it because it is a forecast, not yet a scheduled payment.

Reverse the payment after it has been withdrawn. You can do this within 8 weeks of the withdrawal.

After you block or reverse a payment, you may still have to pay the bill. This depends on your agreement with the company.

How to block a direct debit

Then select your payment account.

Then select the direct debit you want to block.

If the payment is labeled “Prediction,” you cannot block it because it is a forecast, not yet a scheduled payment.

Block direct debit

How to reverse a direct debit

Then select the account the amount was withdrawn from.

Reverse direct debit

Permanently stop a recurring direct debit

Do you have a recurring direct debit that you want to stop permanently? Contact the company. If you cannot reach the company or think you are being scammed, block the company completely.