Banking during an outage

Check the status of a payment

Check whether the payment appears in your list of incoming and outgoing payments. Do you not see the payment? Select More and choose Planned payments to check whether the payment was delayed.

In urgent cases

Contact us.

Make a transfer

You can make a transfer in 2 ways:

Arrange an urgent transfer

1. In online banking
2. By phone via Rabobank. This is not always possible for security reasons.

Good to know: an urgent payment includes a fee.

Check payment for an online order

You can check whether your webshop payment succeeded in 2 ways:

1. In online banking or the Rabo App
   Check whether the payment appears in your list of incoming and outgoing payments. Do you not see the payment? Select More and choose Planned payments to check whether the payment was delayed.
2. Contact the webshop
   Call or email the webshop. They can tell you whether the payment was successful.

Reverse a direct debit

You can reverse a direct debit up to 8 weeks after it is debited. In most cases, you can wait to reverse it until the outage is resolved.

Is the 8‑week period about to expire and there is an outage?

Contact us.

Block a debit card or credit card

When you request a new debit card or credit card, we automatically block the old one. Indicate that your card is lost or stolen. Block and replace your card in one of the following ways:

Increase your card limit

You can increase your card limit in 3 ways:

1. In online banking
2. In the Rabo App
3. Contact us

Request a PIN for your debit card or credit card

You can request your PIN in 3 ways:

1. In online banking
2. In the Rabo App
3. Contact us