Credit card fraud or unauthorized use

Do you suspect fraud or unauthorized use? Block your credit card online immediately or contact us.

Contact us

If you cannot block your credit card yourself, call the Emergency Line at +31 88 722 66 00. We are available 24/7. We will block your credit card right away and help you further.

Once your card is blocked, no one else can use it.

Report fraud or unauthorized use

Has someone used your credit card without your permission? Or do you see an amount that was charged incorrectly? Call the Emergency Line at +31 88 722 66 00.

We will look into exactly what happened and check whether you’re entitled to a refund from the seller. You may also qualify for compensation from us.

Read the terms and conditions to learn more about compensation after fraud, unauthorized use, or incorrect charges.

Terms and conditions for payment and online services