Preventing fraud
Are you smarter than the criminals trying to get your login and payment details? Follow the rules for secure banking, and make things difficult for criminals. Pay attention, and don’t get scammed!
The 5 security rules for secure banking
1. Keep codes secret
2. Never lend your card
3. Secure your devices
4. Check your payment account
5. Report fraud
Security rule 1: Keep the codes secret that keep your information secure
Your PIN, your Rabo Scanner code, and your login details are examples of security codes and are strictly confidential. So, keep them to yourself and never share them with others. Read about why this is important and how to protect your codes.
Security rule 2: Never lend your debit card
Never let someone else use your debit card or credit card. Don’t leave your cards lying around. Read about why this is important.
Security rule 3: Make your devices secure
Make sure your computer, phone, or tablet has the latest software and security updates. This will help you keep the devices you use for online banking secure. Read here about how to arrange this.
Security rule 4: Check your bank account often
Check your account digitally or on paper every 2 weeks at the very least. See whether there are any transfers for which you have not given permission. Read about why this is important and how to check your bank account.
Veiligheidsregel 5: Meld onveilige gebeurtenissen bij ons Security rule 5: Report security incidents to us
Have you experienced a suspicious situation, or are you afraid that you have been the victim of fraud? Read about what you need to do.
Remember these 6 signs
Scammers commonly present themselves as Rabobank employees in emails, text messages, on the phone, or at the door. But this is often not us, so don’t fall for this! Remember the 6 signs below, and prevent criminals from scamming you.
We will never ask you to:
- send or hand in your debit card
- pass on your security codes
- transfer money
- log in to Rabo Online Banking via a link in an email or text message
- scan a color code you have received from someone else
- allow us to take over your computer remotely
If you have any doubts, delete the email or text message, hang up the phone, or close the door!
How to protect yourself against fraud
Don’t make it too easy for criminals. Know how to protect yourself against scams.
How can you protect yourself against scams?
In the video, we explain what you yourself can do when taking care of your online banking. Always follow the 5 security rules for Rabo Online Banking. Watch the video here or with subtitles on YouTube.