Money back after fraud

Did you pay for something yourself and it turns out later that you were scammed? If so, you can take steps to get your money back. This is called starting a procedure. We will explain how this works and what the conditions are.

What should you do in case of an internet scam?

Have you been scammed via a sales website, social media platform, or online store? That’s unfortunate to hear. Sadly, you’ve fallen victim to an internet scam. Read here what you need to do now.

Did the scam take place via a sales platform, such as Marktplaats or Vinted? Report this not only to the police, but also to the platform itself. They may then be able to take action against the seller.

Check whether the Dutch IBAN is already on the ‘check the seller’ list and take a screenshot of the message. If this concerns a payment via a payment request or Tikkie, check the IBAN in the description. If the number is not on the list, you can’t start the process with us.

Check the seller (Dutch)

Please note: did you pay through a payment service provider? Some webshops use a payment service provider to process payments. On your bank statement, you may see the name of this provider first, for example Mollie * WebshopName. In that case, the amount was not sent directly to the seller and you cannot start this process with Rabobank.

What are the conditions?

We will be happy to explain to you the conditions for starting a procedure in the case of an internet scam. These conditions also apply to other types of fraud.

It is important that you report any type of fraud to us within 13 months. If more time lapses between the fraud and the report, we will unfortunately no longer be able to start the process. So please be mindful of the time.

To start a procedure, it is important to check that the scammer’s IBAN is a Dutch IBAN. Otherwise, unfortunately, we cannot start a procedure.

On the Dutch Payments Associantion website, you can find all the conditions for this procedure.

Tekening van een keurmerk met een slot erin

I am a victim of fraud

Have you fallen victim to a case of fraud? That’s scary. We will be happy to tell you what steps you need to take if this is the case. In any event, report the fraud immediately via the Emergency Line (088-722 66 00).

For more information, check out ‘I am a victim of fraud’ (Dutch)

What to do in the event of other types of fraud?

Report the fraud immediately by calling us on 088-722 66 00.
We will take the report and start an investigation into the fraud.
File a police report with the (Dutch) police or call 0900-8844.
Submit the police report to us. After you have notified us, you will receive information on how to do this.
If, when reporting the fraud, you indicated that you want to start the process to get your money back, we will start this as soon as we have completed the fraud investigation if you have not received the entire amount back by this time.

FAQ

Did you pay through a payment service provider?

If you paid through a provider such as Mollie or Stripe, you can contact this party to report the payment. You cannot start this process with Rabobank. In some cases, the payment service provider can help investigate the payment.

See how it works

How this works depends on the payment service provider. Sometimes you can request the name and address details of the receiver through a form. In other cases, the provider contacts the receiver. Rabobank cannot influence this process and cannot support you further.

Contact a payment service provider

You can contact one of the providers below:

Mollie – www.mollie.com/nl/consumers

Buckaroo – https://www.buckaroo.eu/support/consumer

Multisafepay – https://www.multisafepay.com/support/consumer

Pay – https://www.pay.nl/en/paid-via-pay

Online Payment Platform – https://www.onlinepaymentplatform.com/en-gb/support

Curo Payments – https://www.curopayments.com/business/?lang=en

Stripe – https://support.stripe.com/questions/dispute-ideal-transactions-and-report-fraud

CM - https://www.cm.com/payments/suspected-fraud/