Courier fraud

A bank employee calls to tell you that suspicious activities have been detected on your account. They then make an appointment to visit you at your home to resolve the problem. This all sounds very helpful – especially if the person appears to be calling from Rabobank’s number. However, it is a reason to be very careful, as this is a method criminals use to steal data and then empty or abuse your account.

Stay alert

We will never call you to visit your home if you did not ask us to. Does someone call you and you do not trust it? Keep these tips in mind:

    Do not share your codes with anyone over the phone, such as your PIN or Rabo Scanner codes. Do not enter codes on a website sent to you by the person calling you. Do not give your debit card or Rabo Scanner to anyone, even if it appears to be broken. What if you need to replace or destroy the card? Do it yourself: cut through the middle of the gold-colored chip, and dispose of the card yourself. Ask for the name of the employee calling. Hang up and then call the bank. Call the general number, not any numbers you receive during or after the first call.

Do you know someone who is not very handy with computers? If so, warn them of this type of theft.

Read more at veiligbankieren.nl (Dutch)

Courier fraud and other types of fraud

When criminals call you, it often seems like they are calling from the bank’s actual telephone number. This is called spoofing.

They may also try and scam you remotely, without visiting you. In that case, you are dealing with bank helpdesk fraud.

Report abuse

Are you the victim of courier fraud? Please report it.

Further reading

Learn to recognize fraud

Secure business banking (Dutch)