Moving abroad

Moving abroad involves many changes, including changes to your banking. Exactly what changes for you depends on the country you are moving to and the products you have with us. We explain what you need to consider.

You are moving to...

A country in Europe

A country outside Europe

The United Kingdom

If you live in the European Economic Area (EEA), the following applies.

    You may keep your payment account, savings account, investments, credit card, and mortgage, and continue using them as usual. This also applies to the following products: Rabo ToekomstSparen, Rabo ToekomstUitkering, Rabo GoudenHanddrukSparen, Rabo GoudenHanddrukUitkering, Kapitaalverzekeringen, and Lijfrenteverzekeringen. However, this depends on the outcome of the customer due diligence review. You can find more information in another section of this article: KYC customer due diligence reviews. You may not expand your existing products. For example, you cannot add another account holder to a payment account or increase your mortgage to finance a renovation. You can still add money to an existing investment product. Do you have a loan or an overdraft facility on your payment account? Unfortunately, you cannot keep these products. You must close or repay them. Do you have insurance through us? Living abroad may affect your coverage. This depends on the type of insurance, the policy terms and conditions, and your specific situation. Always check the policy terms and conditions to see whether your insurance still provides coverage. If you have questions, contact us. You cannot take out any new products with us.

Moving abroad temporarily

You may sometimes live abroad temporarily, for example, for work or study. In many cases, you can continue using your existing services. However, you cannot expand them or take out any new products or services.

If you live temporarily in a country outside the EEA for up to three years, you may not need to terminate your products during your stay in some cases. If this applies to you, you will receive a message in Rabo Online Banking or an email after reporting your move.

Do you live in Australia, the United States, or the United Kingdom? Special regulatory requirements apply. This arrangement may not apply to you.

KYC customer due diligence reviews

In addition to our policy for customers living abroad, we conduct customer due diligence reviews as part of Know Your Customer, or KYC, to help protect the financial system.

We may ask you additional questions about your move abroad. As a bank, we are required to understand why our customers bank with us and for what purpose they use their products.

Based on this information, we assess whether continuing the customer relationship still makes sense. If the customer relationship no longer makes sense, we reserve the right to terminate it.

Additional insurance information

Moving abroad may affect your insurance coverage. The effect on your coverage differs by insurance policy and depends on the policy terms and conditions and applicable law.

It is therefore important to check whether your insurance still provides coverage.

    Does your insurance no longer provide coverage under the policy terms and conditions?
    Cancel your insurance. You can do this through the Rabo App or Rabo Internet Banking. If you are unable to do so, contact us.
    Does your insurance still provide coverage under the policy terms and conditions?
    You can keep your insurance. Do you still want to make a change? You can do this through the Rabo App or Rabo Internet Banking. If you are unable to do so, contact us.

You cannot take out new insurance while living abroad
If you live abroad, you cannot take out new insurance. You also cannot expand your existing insurance. For example, you cannot add another car to your policy.

Are you planning to move back to the Netherlands and want to arrange insurance in advance for a home you are buying or renting? Contact us to discuss the available options.

Insurance coverage while living abroad

Home and contents insurance

Do you have home or contents insurance for a home in the Netherlands? In many cases, damage is covered while you live abroad. Always check the policy terms and conditions.

Supplemental retirement products

A retirement product allows you to save or invest money to supplement your income after you stop working. Moving abroad may have tax implications. Other countries often have different tax rules.

Our supplemental retirement products are: Rabo ToekomstSparen, Rabo ToekomstBeleggen, Rabo ToekomstUitkering, Rabo GoudenHanddrukSparen, and Rabo GoudenHanddrukUitkering.

Are you considering moving abroad? It is important to understand how this could affect your existing retirement products.

Foreign-resident surcharge on your payment account

Since 1 September 2022, you have paid more for your payment account if you live abroad. We call this a foreign-resident surcharge.

It may therefore be more cost-effective to switch to a bank in the country where you live. You will receive a message about this.

FAQ