Rabobank debit card

Got a new or replacement debit card and a new PIN code? You need to activate the debit card before you can use it. Go to rabo.nl/activeren and click on ‘Activate debit card’. Make sure the phone number shown is correct. The activation code will be sent to that number. You have three attempts to receive the text message. After three attempts, you can no longer request an activation code.

Received a new debit card but no new PIN code. Use your debit card once at an ATM or payment terminal. After that, you can pay as you did before.

Activate your debit card
You haven’t activated contactless payments using your PIN code. Using your debit card for the first time? Insert it in a payment terminal or ATM and enter your PIN code. Afterwards, you can make contactless, online and mobile payments.

Insufficient balance
The balance on your payment account is insufficient. Check whether there is sufficient balance on your account and if your debit card has been blocked.

Yes, our debit cards are secure. To make the cards even more secure, your details are now on the back, so others can’t see them when you’re paying in a store. Of course, it’s also important to handle your debit card safely. Keep your PIN code to yourself and never let someone else use your debit card. Not even if you know the person well.

Lost or stolen debit card

One of the principles of secure banking is that you report incidents to us immediately. For example, what if you’ve lost your debit card? Prevent misuse, block your card right away in the Rabo App or via Rabo Online Banking and request a new one.

In most cases, we will compensate you for your loss if someone else has paid with your card and you have handled your debit card safely.

• What if you can make contactless payments with your card? Someone else can make a contactless payment of maximum €50 with your debit card, without your PIN code. We will reimburse this in full; there is no excess to pay. What if you set a higher limit? We will also reimburse it in full.

• We will also refund any contactless payments not made by you for parking and toll roads (Dip & Go) to your account in full. There is no excess to pay.

• If money is taken from your account after you have informed us that you have lost your debit card, we will compensate the financial loss. There is also no excess to pay.

You will automatically receive a new debit card when your current debit card reaches its expiry date. There are no additional costs involved.

What if you don't want to wait or your debit card is broken, stolen or lost? You can arrange a replacement debit card yourself. If you select ‘My card is broken’ to the question ‘Why do you need a new card’, your current debit card will continue to work until you use your new card. However, there are costs associated with replacing your debit card. The debit cards are issued at random.

All our payment packages automatically entitle you to one debit card. You only pay for an extra debit card if you have a Rabo Direct Package or a Rabo Basic Package.

Offering an extra debit card